Services

Service means for us

Service means for us

Consultation

  • Management consulting
    • Organizational consulting
    • IT-infrastructure
    • Systems
    • Databases
    • Networks
  • ERP Selection consulting
  • Intensive project management for the introduction of IT systems

  

Independence against the clients and IT providers and the personality of the consultant are the prerequisite for successful consulting mandates.

Your responsibility is to define entrepreneurial goals. They make decisions about strategies and concepts.

We prepare your decisions in an expert manner, carry out IST surveys and create strategically suitable concepts.

The consultation is followed by the implementation in the company, where we would be glad to support you.

 

Specialized consultants take over their mandates.

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Training

System training

Training target

  • System responsibility
  • Backup responsibility
  • DV Access responsibility

 

Content

  • System management
  • Start / Stop NT, Database, SICSone software application
  • Backups
  • SICSone software application (directories, components, communication, analysis tools)
  • Performance analysis, error analysis

 
Qualification requirement

  • Deep computer knowledge
  • Operating systems and LAN
  • SQL or DB knowledge
 
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User training

Training target
  • SICSone software use in "daily business"
 
Content
  • Surface design and operation
  • V-process organization
  • SIC software dialogs, lists and receipts
  • Strategies
  • Status models, data model
  • Coupling to CO systems
  • Tips and Tricks
 
Question time
  • Qualification requirement
  • PC knowledge from the home and office sector is desirable

Support

We offer our customers:

  • Maintenance
  • Telephone support via exclusive hotline numbers
  • Helpdesk with ticket system
  • Problem analysis
  • Troubleshooting
  • Dial into the system
  • On site service

  • Hotline support / availability within the rule working time
  • 8:00 Uhr bis 17:00 Uhr

 

  • On-call duty outside normal working hours
  • High availability, up to 24 hours / 7 days
  • Reaction times, up to 1 h in case of severe disturbances
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